Citation Data
MLA
Zeithaml, Valarie A. Communication and Control Processes in the Delivery of Service Quality. Cambridge, Mass. :Marketing Science Institute, 1987.
APA
Zeithaml, Valarie A. (1987). Communication and control processes in the delivery of service quality. Cambridge, Mass. :Marketing Science Institute,
Chicago
Zeithaml, Valarie A. Communication and Control Processes in the Delivery of Service Quality. Cambridge, Mass. :Marketing Science Institute, 1987.
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