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Communication and control processes in the delivery of service quality
- Author / Creator
- Available as
- Physical
Details
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- Creator
- by Valarie A. Zeithaml, Leonard L. Berry, and A. Parasuraman
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- Cambridge, Mass. : Marketing Science Institute, 1987
- Physical Details
-
- v, 31 pages : illustrations\. ; 28 cm
- OCLC
- ocm16840869
- "Research program, working paper"--Cover.
- "June 1987".
- Bibliography : pages 26-29.