An orientation -- Basics of quality improvement -- Advance care planning -- Preventing, assessing, and treating pain -- Assuring comfort -- Caring for caregivers -- Continuity and transfers -- Chronic care: heart and lung failure -- Nursing home quality: pressure ulcers -- Improving care for people with advanced dementia and their families -- Improving intensive care units -- Building a palliative care program -- Hospice program quality -- End-of-life care, spiritual support, and bereavement -- Beyond quality improvement: policy improvement