Ch. 1. Introduction -- Ch. 2. The Way Research Proceeds -- Ch. 3. Single System Designs -- Ch. 4. Research Designs for Group Comparisons -- Ch. 5. Understanding and Using Research Instruments -- Ch. 6. Survey Research -- Ch. 7. Developing Data Collection Instruments: Scales and Questionnaires -- Ch. 8. Unobtrusive Approaches to Data Collection: Secondary Data and Content Analysis -- Ch. 9. Data Analysis -- Ch. 10. Program Evaluation -- Ch. 11. Qualitative Research -- Ch. 12. Ethical Thinking and Research -- Ch. 13. Writing Research Reports and Journal Articles