Includes bibliographical references (pages 311-353) and index.
Introduction.-- ch.1. Court-connected general civil ADR programs: aiming for institutionalization, efficient resolution, and the experience of justice / Bobbi McAdoo and Nancy Welsh -- ch.2. Designing a mediation program for small claims cases / Janine P. Geske -- ch.3. Mediating class actions / Margaret L. Shaw and Linda R. Singer -- ch.4. Divorce, custody and visitation / Andrew Schepard -- ch.5. Abuse, neglect and dependency cases in juvenile court / Kelly Browe Olson -- ch.6 Adult guardianship mediation / Susan D. Hartman -- ch.7. Mediation in probate cases: the will to compromise / Valerie E. Berland and Sheila R. Purcell -- ch.8. The use of ADR in criminal and juvenile delinquency cases / Carol Izumi -- ch.9. Victim offender mediation in juvenile or criminal courts / Mark S. Umbreit -- ch.10. Community mediation / Timothy Hedeen and Mark Collins -- ch.11. Mediation in bankruptcy courts / Barry Russell -- ch.12. ADR programs in the state appellate courts / Frank Evans -- ch.13. ADR in the courts: progress, problems and possibilities / Louise Phipps Senft and Cynthia A. Savage