Includes bibliographical references (pages [333]-352) and index.
1. Understanding the users : why, what and how -- 2. A review of use and user studies in science and technology -- 3. Background about the case studies -- 4. User-visit, movement, and length of stay in library -- 5. User requirements -- 6. User-participation in collection development -- 7. Use of library collection -- 8. User interactions with library -- 9. Information and communication behaviour -- 10. Information seeking and gathering behaviour