Includes bibliographical references (pages 281-291) and index.
Part I : Public services forms and policies -- 1. Circulation -- 2. Reference service policies -- 3. Internet policies -- 4. Miscellaneous administrative policies -- Part II : Administrative forms and policies -- 5. Mission statements -- 6. Gifts, memorials, and donations -- 7. Library boards -- 8. Exhibits, displays, and bulletin boards -- 9. Meeting rooms -- 10. Foundations --Part III : Collection forms and policies -- 11. Collection maintenance and evaluation -- 12. Collection development