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Virtual reference training : the complete guide to providing anytime, anywhere answers
- Author / Creator
- Available as
- Online
- Physical
Details
Checking for availability...
- Creator
- Buff Hirko, Mary Bucher Ross
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- Chicago : American Library Association, 2004
- Physical Details
-
- v, 160 pages : illustrations ; 28 cm
- ISBNs
- 9780838938225, 0838998674, 9780838998670, 9780838908761, 0838908764, 0838938221
- OCLC
- ocm71802944, ocn437069236, ocm53954167
- Includes bibliographical references and index.
- Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up