"A Copublication of the World Bank and Oxford University Press."
"This Report has been prepared by a team led by Shantayanan Devarajan and Ritva Reinikka ... [et al.] ... "--p. xiii.
Includes bibliographical references.
Services can work for poor people but too often they fail -- Governments should make services work -- The framework for service provision -- Clients and providers -- Citizens and politicians -- Policymakers and providers -- Basic education services -- Health and nutrition services -- Drinking water, sanitation, and electricity -- Public sector underpinnings of service reform -- Donors and service reform