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Preventing and responding to violence at work
- Author / Creator
- Available as
- Physical
- Summary
-
"Every worker deserves to work in a safe and secure environment, and violence should not be accepted as part of any job. This book presents concrete guidance for combating violence in the workplace...
"Every worker deserves to work in a safe and secure environment, and violence should not be accepted as part of any job. This book presents concrete guidance for combating violence in the workplace while also providing a wider understanding of the factors and conditions which contribute to it."--Jacket.
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Details
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- Creator
- Kimberly Ann Rogers and Duncan Chappell
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- Geneva : International Labor Office, 2003
- Physical Details
-
- xi, 139 pages : illustrations ; 24 cm
- ISBNs
- 9221133745, 9789221133742
- OCLC
- ocm51718147
- Includes bibliographical references (pages 127-131) and index.
- The changing profile of violence at work -- An integrated definition of workplace violence -- The causes of violence -- Towards prevention -- Workplace violence prevention: Common themes and guides to policy -- Starting the process -- Learning from existing guidelines and policies -- A risk-management framework -- Step 1--Assess and describe risk -- Purpose of the risk-assessment phase -- Choosing an assessor -- Establishing an approach or a framework -- Types of information to collect -- Methods and sources -- Organizing and summarizing results -- Examples of risk-assessment tools -- Step 2--Design and implement preventive measures -- The purpose of designing and implementing preventive measures -- Reporting procedures -- Risk-reduction measures -- Education and training -- Some important words of caution -- Step 3--Design and implement reactive measures -- Why design and implement reactive measures? -- Critical incident preparation -- Immediate response and recovery -- Investigation and review -- Disciplinary rules and procedures -- Case study examples -- Step 4--Monitor the effectiveness of preventive and reactive measures -- The purpose of evaluation -- Evaluating reactive measures -- Evaluating preventive measures -- The risk-management process in review -- Examples of the entire process -- Important considerations -- Support from external groups or agencies -- Moving forward -- Searching for explanations -- Examples of violent behaviours at work -- Examples of eight types of workplace aggression
Subjects
- Violence in the workplace.
- Violence in the workplace -- Prevention.
- Aggressiveness.
- Work environment.
- Employee crimes -- Prevention.
- Problem employees.
- Violence -- prevention & control
Medical Subject Heading
- Aggression
Medical Subject Heading
- Workplace
Medical Subject Heading
- workplace.
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