The U.S. Office of Personnel Management in retrospect : achievements and challenges after two decades : a report to the President and the Congress of the United States
Mode of access: Internet from the Merit Systems Protection Board web site. Address as of 6/13/02: http://www.mspb.gov/studies/rpt0̲2-20-02r̲etro/opm2̲0yearr̲etrospective.pdf; current access is available via PURL.