The landscape of social welfare management / Rino J. Patti -- Social work and social welfare administration : a historical perspective / David M. Austin -- The environmental context of social welfare administration / Lawrence L. Martin -- Administrative ethics / Frederic G. Reamer -- Social welfare administration and organizational theory / Yeheskel Hasenfeld -- Structural and fiscal characteristics of social service agencies / Margaret Gibelman -- Agency-environment relations : understanding task environments / Hillel Schmid -- Organizational structure and performance / David F. Gillespie -- Motivating work performance in social services / Diane Vinokur-Kaplan, Daniel Bogin -- Organizational climate and culture / Charles Glisson -- The individual in the organization : the impact of human service workers' attributes on job response / Gary F. Koeske, Randi Koeske -- What managers do and why they do it / David Menefee -- Managing for service outcomes : the critical role of information / John Poertner -- Interorganizational collaboration in the task environment / Catherine Foster Alter -- The manager as leader / David Bargal -- Managing information for decision making / Dick Schoech -- Managing the planning process / Michael J. Austin, Jeffrey R. Solomon -- Manager as resource developer / Philip McCallion -- Financial management / Mark Ezell -- Managing personnel / Peter J. Pecora, Michael Wagner -- Managing for diversity and empowerment in social services / Alfreda P. Iglehart -- Initiating and implementing change / Felice Davidson Perlmutter -- Points of tension : mental health administration in a managed care environment / Barbara J. Friesen -- Services for families and children : the changing context and new challenges / Marie Weil -- Health care and social work : dilemmas and opportunities / Andrew Weissman, Gary Rosenberg -- Aging / Kathleen H. Wilber