Pt. 1. Philosophies, Approaches and Methods. 1. Traditional and alternative research philosophies / Roy C. Wood. 2. Lacuna or lost cause? Some reflections on hospitality management research / Stephen Taylor and David Edgar. 3. Researching organisations from the outside / David Litteljohn and Angela Roper. 4. Interdisciplinary research: the team advantage! / Maureen Brookes, Anne Hampton and Angela Roper. 5. Survey research / Rosemary Lucas. 6. Experimental research / Peter Jones. 7. Case study research / Bob Brotherton. 8. Comparative research / Bob Brotherton. 9. Action research / Conrad Lashley. 10. Observational research / Stuart Jauncey. 11. Critical incident technique / David Gilbert and Andrew Lockwood. 12. Measurement / Francis Buttle. 13. Sampling / Nigel Hemmington. 14. Quantitative data analysis / Alan Fyall and Richard Thomas. 15. Qualitative data analysis and interpretation / Anne Hampton. 16. Presentation of research findings / Tom Baum -- Pt. 2. Perspectives, Practices and Problems. 17. Quality management / Nick Johns. 18. Strategic management / Eliza Ching-Yick Tse and Michael Olsen. 19. Human resource management / Conrad Lashley and Sandra Watson. 20. Information Technology management / Michael Baker, Silvia Sussmann and Susan Welch. 21. Hotel operations management / Andrew Lockwood and Haydn Ingram. 22. Catering operations management / Peter Jones. 23. Industry structure and strategic groups / David Litteljohn. 24. Internationalisation / Frank Go. 25. Small business management / Rhodri Thomas, Martin Friel and Stephanie Jameson. 26. Financial management research / Gerald L. Barlow. 27. Hospitality management research: towards the future? / Bob Brotherton