Includes bibliographical references (pages [259]-260) and index.
Pt. I. Becoming Comfortable, Confident, and in Control. 1. Becoming a Model Communicator. 2. Communicating Complex Technical Information. 3. Making Fears and Anxieties Work for You -- Pt. II. Creating a Powerful Message in Ten Steps. 4. Targeting Your Objective, Tailoring Your Message. 5. Defining Your Image. 6. Analyzing Your Audience. 7. Designing Your Finish First, Your Start Second. 8. Narrowing Your Main Points. 9. Selecting Supporting Points. 10. Organizing Your Content. 11. Creating Visuals - From Low Tech to High Tech. 12. Adding Variety. 13. Rehearsing -- Pt. III. Making a Compelling Delivery. 14. Communicating With Effective Body Language. 15. Developing a Colorful, Expressive Voice. 16. Using Humor. 17. Handling Questions With Ease -- Pt. IV. Managing Your Changing Environment. 18. Setting the Stage. 19. Creating Favorable Introductions. 20. Videoconferencing. 21. Communicating in a Borderless World. 22. Analyzing Model Communicators. 23. Shaping the Future