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Global directions : new strategies for hospitality and tourism
- Available as
- Physical
- Summary
-
"This book explores the relationship between the theory and practice of strategic planning and development in hospitality organizations, and at tourist destinations. It reviews the literature and u...
"This book explores the relationship between the theory and practice of strategic planning and development in hospitality organizations, and at tourist destinations. It reviews the literature and uses case examples from Europe, the USA and Australia."--BOOK JACKET.
Details
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- Creator
- edited by Richard Teare, Bonnie Farber Canziani, and Graham Brown
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- London : Cassell, [1997]
- ©1997
- Physical Details
-
- xv, 400 pages : illustrations ; 25 cm
- ISBNs
- 9780304339310, 0304339318, 9780304339327, 0304339326
- OCLC
- ocm38014036
- Includes bibliographical references and indexes.
- Ch. 1. A review of the process of environmental scanning in the context of strategy making / Jorge Costa, Richard Teare and Roger Vaughan -- Ch. 2. The relationship between organizational structure and strategy / Gavin Eccles, Richard Teare and Jorge Costa -- Ch. 3. A review of strategic planning and performance: challenges for hospitality managers / Paul A. Phillips -- Ch. 4. Organizational culture and control in a strategic planning context: implications for the international hospitality industry / Jackie Brander Brown and Peter Harris -- Ch. 5. Strategic competitive advantage through structure, quality and teamwork / Hadyn Ingram, Richard Teare and Sarah Ridley -- Ch. 6. Human resource management challenges for the hospitality and tourism industries / William Y. Jiang and Alex M. Susskind -- Ch. 7. Environmentalizm and the hospitality industry / Barbara A. Almanza and Richard F. Ghiselli -- Ch. 8. Financing and investing in the gaming industry / Susan H. Ivancevich and Jannet Vreeland -- Ch. 9. Service quality in the hospitality industry: the process and promise of guest satisfaction / K. S. (Kaye) Chon, Martin Oppermann and Bonnie Farber Canziani -- Ch. 10. Information systems planning / Daniel J. Connolly and Michael D. Olsen -- Ch. 11. The development of tourist destinations in Australia: a comparative analysis of the Gold Coast and Coffs Harbour / Gary Prosser -- Ch. 12. Developing a strategic approach to skiing in Victoria / Bob McKercher -- Ch. 13. Developing a regional concept for a resort destination: challenges and opportunities in the Whitsundays / Brian King