The parable of the red beads / Joseph A. Burke -- Constancy of purpose for the improvement of product and service / Ronald K. Dye -- Adopt a new philosophy / Juanita P. Fain -- Cease dependence on mass inspection / Samuel C. Heady -- End of the practice of awarding business on price tag alone / Terrence J. Hogan -- Improve the system of production and service / Dawn G. Hughes -- Institute training / Linda L. Hunt -- Institute leadership / Ronald J. Hyson -- Drive out fear / Luther G. Smith -- Break down barriers between departments / D. Kevin May -- Eliminate slogans, exhortations, and targets for the work force / Shirley E. Meiners -- Eliminate numerical quotas / Tess Midkiff -- Remove barriers that rob people of pride of workmanship / Judy E. Shonebarger
Institute a vigorous program of education and retraining / Stephen E. Miller -- Take action to accomplish the transformation / Joan P. Moser -- Cardinal diseases and obstacles / Richard I. Miller