Ch. 1. Adopt the New Philosophy. A Journalist Remembers Dr. Deming / Mary Walton -- Ch. 2. Institute Leadership. W. Edwards Deming: Personal Remembrances of Leadership / Carole Schwinn and Dave Schwinn -- Ch. 3. Improve Constantly the System. By His Works Shall Ye Know Him / Myron Tribus -- Ch. 4. Institute Training and Retraining. My First Quality Guru: Dr. W. Edwards Deming / May Lum Gould. Bringing the Deming Philosophy Home / Jay Gould -- Ch. 5. Institute Modern Methods of Training, Education, and Self-Improvement. Dr. Deming: Holder of the Keys to Excellence / Nancy Mann -- Ch. 6. Create Constancy of Purpose. "Hello, Ernie," and My Day Was Made / Ernest Kurnow -- Ch. 7. End Price Tag Awards. The Return of the Herald Angel / Homer M. Sarasohn -- Ch. 8. Eliminate Numerical Quotas and Work Standards. Thanks for the Michi / Howard S. Gitlow -- Ch. 9. Cease Dependence Upon Mass Inspection. A Tribute to W. Edwards Deming / Gerald Glasser. Remembrances from the Czech Republic / Hana Tomasek -- Ch. 10. Break Down Barriers Between Departments and Organizations. The Philadelphia Story: W. E. Deming Remembered / Mary Ann S. Gould. A Garden of Memories of Dr. W. Edwards Deming / Maureen Glassman -- Ch. 11. Drive Out Fear. On Quality Management, Dr. Deming, and Candles: The Last Graduate Student Remembers Her Mentor / Lisa McNary -- Ch. 12. Eliminate Slogans, Targets, and Prizes. The Deming Prize / Frank Voehl -- Ch. 13. Remove Barriers to Pride of Workmanship. The Changing of a Career: How Dr. W. Edwards Deming Changed My Life / Louis E. Schultz -- Ch. 14. Involve Everyone in the Transformation. Requiem for a Heavyweight: Homily Delivered at the Requiem for W. Edwards Deming / August W. Peters, Jr. The Seven Deadly Diseases: as inspired by Mary Walton / Frank Voehl