Information management for the nineties / Patti Dossett -- Understanding and analysing an organisation's information needs / Alan Gilchrist -- Allocation of resources : selection and acquisition / Jan Skidmore -- Patents and trade marks / Jim Sibley -- Standards, technical regulations and codes of practice : an overview / Angela M. Allot -- Grey literature / Elizabeth Marsh -- Business and commercial information / Julie Scott and Veronica Wootliff -- Records management / Diana Edmonds -- Indexing languages and indexing / Jean Aitchison -- Automation options / Jennifer Rowley -- A good image : the importance of basic services / Sue Ward -- Enquiry services / Tim Owen -- Dissemination of information / Diane Richards -- End-user searching : helping users to help themselves / Frank Ryan -- Technology overview / Karen Blakeman -- Optical information systems / Tony Hendley -- IT interfaces / David Bawden
Achieving beneficial outcomes : the key priority for information managers / John Blagden -- Managing your human resources / Lorna E. Newman -- Legal aspects of information management / Charles Oppenheim