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| LEADER | 01113mam a2200349 a 4500 | |
| 001 | 9929747033602122 | |
| 005 | 20090415151702.0 | |
| 008 | 880831t19891989nyu b 001 0 eng | |
| 010 | $a 88028869 | |
| 020 | $a0453006477 | |
| 035 | $a(OCoLC)18496417 | |
| 035 | $9ASH0086UW | |
| 035 | $a(WU)2974703-uwmadisondb | |
| 035 | $a(EXLNZ-01UWI_NETWORK)999732493402121 | |
| 040 | $aDLC$beng$cDLC$dOCL$dGZM | |
| 043 | $an-us--- | |
| 049 | $aGZZG | |
| 050 | 00 | $aHF5415.5$b.Z46 1989 |
| 082 | 00 | $a658.8/12$219 |
| 100 | 1_ | $aZemke, Ron. |
| 245 | 14 | $aThe service edge :$b101 companies that profit from customer care /$cby Ron Zemke with Dick Schaaf ; foreword by Tom Peters. |
| 264 | _1 | $aNew York, N.Y. :$bNew American Library,$c[1989] |
| 264 | _4 | $c©1989 |
| 300 | $axviii, 584 pages ;$c24 cm | |
| 336 | $atext$btxt$2rdacontent | |
| 337 | $aunmediated$bn$2rdamedia | |
| 338 | $avolume$bnc$2rdacarrier | |
| 500 | $a"NAL books." | |
| 504 | $aIncludes bibliographical references and index. | |
| 650 | _0 | $aCustomer services$zUnited States. |
| 650 | _0 | $aService industries$zUnited States$xManagement. |
| 700 | 1_ | $aSchaaf, Dick. |
| 997 | $aMARCIVE | |