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Pursuit of quality in higher education : case studies in total quality management
- Available as
- Physical
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- Creator
- Deborah J. Teeter, G. Gregory Lozier, editors
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- San Francisco : Jossey-Bass, 1993
- Physical Details
-
- 143 pages : illustrations ; 23 cm
- ISBNs
- 9781555426934, 155542693X
- OCLC
- ocm28233578
- Includes bibliographical references and index.
- Six foundations of total quality management / G. Gregory Lozier, Deborah H. Teeter -- Classism and quality / Robert L. Carothers, Mary Lou Sevigny -- Samford University's quality story / John W. Harris -- Building on external quality assessment to achieve continuous improvement / Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan -- Total quality management in the classroom : a personal odyssey / J. Keith Ord -- Improvements in introductory physics courses / P.E. Sokol -- Bringing a nursing program back to life / Marian K. Baur -- Revitalization of library service / Jean Thomason -- Realizing financial savings through total quality management / Karen Archambault Miselis -- Teamwork improves office climate / Susan K. Winck -- Total quality management is total at Fox Valley Technical College / Carol R. Tyler --
- (cont.) Hoshin planning applies total quality management to the planning process / Mary Ann Heverly, Jerome S. Parker -- The role of the facilitator on total quality management teams / William L. Eakin -- Using focus groups to clarify customer needs / May m. Sapp, M. Lewis Temares -- Using total quality management tools to improve organizational wellness / Sharon Koberna, Pam Walter -- Simplifying a process with flowcharts / JoAnn M. Williams -- Documenting total quality management projects / Pam Walter -- On your mark, get set, go! / Robert S. Winter -- The role of the quality manager / Nancy Lee Howard -- When is a problem not a problem? / Pam Walter -- Total quality management in word and deed / Robert A. Yanckello, Thomas B. Flaherty -- A quality initiative postponed / Jeffrey D. Liebman -- Confluence between standard operating paradigms and total quality management / Valerie J. Broughton -- The challenge : overcoming the pitfalls / G. Gregory Lozier, Deborah H. Teeter