Total quality management

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Summary

Explores the benefits of Total Quality Management (TQM) and its success in the world of business. Cites examples from the Japanese and stresses the need of American business to be strong and compet...

Explores the benefits of Total Quality Management (TQM) and its success in the world of business. Cites examples from the Japanese and stresses the need of American business to be strong and competitive in a global marketplace. Surveys how TQM is being implemented at Kurt Manufacturing, a middle-sized supplier of precision machine parts based in Minneapolis, Minnesota.

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