Includes bibliographical references (pages 311-331) and indexes.
PART I: SERVICE BY PROFESSIONAL POLICE OFFICERS -- Two transformations in police upgrading -- Overcoming inertia -- Patrol officers: general practitioners who make house calls -- The hospital model -- PART II: COPING WITH CRIME -- Arrests -- Solving crime problems -- From fear of crime to sense of safety -- PART III: POLICE POWER -- Police malpractice -- Union power -- Political accountability versus political interference -- PART IV: EXCELLENCE IN POLICE SERVICE -- Building bridges between police and public -- Fairness