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Delivering quality service : balancing customer...

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Delivering quality service : balancing customer perceptions and expectations

Author / Creator: Zeithaml, Valarie A
Available as: Physical

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Creator: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Format: Books
Language: English
Contributors: Parasuraman, A

Berry, Leonard L., 1942-
Physical Details: xii, 226 pages : illustrations ; 25 cm
ISBNs: 9780029357019, 0029357012
OCLC: ocm20357056

Includes bibliographical references and index.

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Customer services.
Service industries -- Quality control -- Mathematical models.

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Delivering quality service : balancing customer perceptions and expectations

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