Introduction and historical context / Will W. Travelstead -- Organizing for judicial affairs work / Robert Caruso -- Training techniques for judicial systems / Patricia Cordner, Timothy F. Brooks -- Models of practice / Frank P. Ardaiolo, Sally J. Walker -- Human development theory applied to judicial affairs work / Cheryl C. Boots -- Mediation : a judicial affairs alternative / Roger L. Serr, Ralph S. Taber -- Evaluating judicial program effectiveness / Narbeth R. Emmanuel, Keith M. Miser