The Organizational context and the development of internal evaluation / Arnold J. Love -- Internal evaluation : interegrating program evaluation and management / David L. Cifford, Paul Sherman -- Values and methods : evaluation and management perspectives / William D. Neigher, William Metlay -- Influences on internal evaluation data dependability : organizational issues and data quality control / Frederick L. Newman ... [et al.] -- Influences on internal evaluation data dependability : clinicians as source of variance / Frederick L. Newman ... [et al.] -- Program utilization and service utilization studies : a key tool for evaluation / Gerald Landsberg -- Should evaluation become implementation? -- Angela Browne, Aaron Wildavsky