Operational support and analysis a guide for ITIL exam candidates, second edition

Author / Creator

Sansbury, John

Summary

"This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance ...

"This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world."

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