Website Search
Find information on spaces, staff, and services.
Catalog Search
Books
Calidad total en la gestión de servicios : cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores
Delivering quality service. Spanish
- Author / Creator
- Available as
- Online
Details
- Creator
- Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
- Format
- Books
- Language
- Spanish
- Contributors
- Publication
-
- [Madrid, España] : Díaz de Santos, [2021]
- Physical Details
-
- 1 online resource : illustrations
- text file
- ISBNs
- 9788490523315, 9788479780616, 9788479780616
- Includes bibliographical references and index.