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Smart Service Innovation : An Ecosystem Perspective on Organization, Design, and Assessment
- Author / Creator
- Available as
- Online
Details
- Creator
- Jürgen Anke
- Format
- Books
- Language
- English
- Publication
-
- First edition
- Cham, Switzerland : Springer Nature Switzerland AG, [2023]
- ©2023
- Physical Details
-
- 1 online resource (104 pages)
- ISBNs
- 9783031437700, 3031437705, 9783031437694
- Includes bibliographical references.
- Intro -- Foreword -- Acknowledgments -- Contents -- Abbreviations -- Chapter 1: Introduction -- 1.1 Motivation -- 1.2 Research Objectives and Research Questions -- 1.3 Book Structure -- References -- Chapter 2: Conceptual Background -- 2.1 Smart Service Systems -- 2.2 Service-Dominant Logic -- 2.3 Service Innovation in Ecosystems -- References -- Chapter 3: Current Approaches to the Development of Service Systems -- 3.1 Value Proposition Design and Business Model Innovation -- 3.2 Design Dimensions and Development Methods -- 3.3 Service Engineering and Service Systems Engineering -- 3.4 Assessment of Service Innovations -- References -- Chapter 4: Research Approach -- 4.1 Overview -- 4.2 Interview Study -- 4.3 Qualitative Data Analysis -- 4.4 Case Study -- 4.5 Design Science Research -- References -- Chapter 5: Summary of Findings -- 5.1 Overview of Research Results -- 5.2 Organizational Setup of Multi-actor Smart Service Innovation -- Roles of Actors in the Ecosystem -- Dynamics of Actor-Role Assignments -- Smart Service Innovation Patterns -- Iterative Uncertainty Reduction Through Collaboration -- 5.3 Conducting Smart Service Innovation Projects -- Collaborative Development Approach -- Development Processes and Project Management -- Methods for the Design of Smart Service Systems -- An Integrated, Lifecycle-Oriented Model of Smart Service Systems -- 5.4 Design-Integrated Assessment of Smart Services -- Activities for Value Assessment -- Meta-Modeling for Smart Service Assessment -- Methods and Tool Prototypes for Design-Integrated Assessment -- Integration of Assessment Tools in the Development Process -- References -- Chapter 6: Discussion -- 6.1 Contributions -- 6.2 Limitations -- 6.3 Managerial Implications -- 6.4 Directions for Future Research -- Consolidate the Conceptual Foundations of Smart Service Systems
- Develop a Methodology for Smart Service Innovation -- Establish a Theory of Smart Service Innovation Grounded in S-D Logic -- References -- Chapter 7: Conclusion