Federal Complaint-Handling, Ombudsman, and Advocacy Offices

Author / Creator

Library of Congress. Congressional Research Service

Available as

Online

Summary

Reviews state of research related to Federal complaint-handling, ombudsman, and advocacy offices and heritage of such offices. Examines and compares them, along with recent legislative developments...

Reviews state of research related to Federal complaint-handling, ombudsman, and advocacy offices and heritage of such offices. Examines and compares them, along with recent legislative developments and past proposals to establish a Government-wide ombudsman. Identifies basic characteristics of these offices, recognizing differences among them with regard to their powers, duties, jurisdictions, locations, controls, neutrality, resources, and electronic and traditional communications.

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