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"Through a unique interdisciplinary perspective on quality management in health care, this text covers operations management, organizational behavior, and health services research. With a particula...
"Through a unique interdisciplinary perspective on quality management in health care, this text covers operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from primary care clinics, hospital laboratories, public health departments, and academic health centers"--