Intro -- Abstract -- Contents -- List of Figures -- Chapter 1: Knowledge Management in the Human Service Domain -- The Human Service Domain -- Human Services and the Potential of Knowledge Management -- Knowledge Management in Transdisciplinary and Interprofessional Practice -- Action for Knowledge Management -- References -- Chapter 2: The Relevance of Organizational Knowledge Management -- The Importance of Knowledge Management -- The Imperfect Nature of Knowledge in Human Services -- Approach to Knowledge Within Human Services -- Action for Knowledge Management -- References -- Chapter 3: Societal, Social, Technical, and Organizational Aspects of Knowledge Management -- Societal Evolution of Knowledge Management -- Socio-technical Aspects of Knowledge -- Utilization Focus and Organizational Effectiveness -- Organizational Culture and Design in Knowledge Management -- Variation in Knowledge Management Aims Across Organizational Forms -- Tools for Knowledge Management Within Human Service Organizations -- Importing and Exporting Knowledge -- Action for Knowledge Management -- References -- Chapter 4: Structuring the Knowledge Management System -- Mission Based Functional Knowledge -- The Centrality of the Organizational Knowledge System -- Relationship Between the Knowledge System and Other Organizational Structures -- Resource Development -- Human Resources -- Teams -- Learning -- Structuring the Knowledge System -- Respecting Multiple Forms of Organizational Knowledge -- Understanding the Structural Encapsulation of Knowledge -- Appreciating the Mediating Role of Organizational Culture in Knowledge Formation -- Action for Knowledge Management -- References -- Chapter 5: Dimensions and Competencies of the Knowledge Management System -- Dimensions of the Knowledge Management System -- Orientation -- Explicitness -- Coherence -- Breadth -- Depth
Competencies of Organizational Knowledge Management in the Human Services -- Continuously Identify, Adopt, and Transform Best Practices -- Continuously Improve the Scope, Range, Usefulness and Quality of Human Services -- Continuously Innovate Human Service Models and Best Practices -- Continuously Demonstrate and Judge Practice -- Continuously Teach What the Organization Comes to Know as Effective Practice -- What Certainties Does the Profession Pass on to Others Within Organized Practice Settings? -- Continuously Foster Inter-Organizational Exchanges of Knowledge -- Action for Knowledge Management -- References -- Chapter 6: Capacities for Knowledge Management in the Human Services -- The Importance of Capacity-Building in Organizational Knowledge Management -- Capacities for Knowledge Management -- Capacity for Appreciation -- Capacity for Translation and Generative Inquiry -- Capacity for Enactment -- Capacity for Confirmation -- Interplay Among Capacities -- Organizational Learning, Culture and Diversity in Knowledge Management -- Action for Knowledge Management -- References -- Chapter 7: Conclusion: Releasing Knowledge for Practice Advancement Through Transformative Action -- The Nature of Practice in Human Services and Its Implications for Releasing Knowledge -- Tacit Practice Knowledge -- Indigenous Practice Knowledge -- Canonical Practice Knowledge -- Transforming the Three Forms into Practice Knowledge -- Action for Knowledge Management -- References -- Index