Part 1: Resiliency and Reliability. Accelerating a digital future : Elvia -- Moving from CAD to ArcGIS : Austin Utilities -- Supporting efficiency across the organization : Padre Dam Municipal Water District -- Lead reduction program protects customers : Denver Water -- Getting started with GIS -- Part 2: Operational Flexibility. Dashboards improve utility performance : Greenville Utilities Commission -- Making business decisions with GIS : St. Johns County Utilities -- GIS touches each aspect of a utility's operations : Central Arkansas Water -- Asset inspection app increases efficiency : Black & Veatch -- Getting started with GIS -- Part 3: Safety and Security. Reducing risks, increasing productivity : East Bay Municipal Utility District -- Faster service restoration after a major hurricane : Brunswick Electric Membership Corporation -- Reducing accidental powerline contacts : Energy Queensland -- Transformational damage assessment : Avista Utilities -- Getting started with GIS -- Part 4: Customer Care. Empowering workers and keeping customers informed : St. Johns County Utilities -- Online calculator boosts solar connections : Dubai Electricity and Water Authority -- GIS communication tools improve customer satisfaction : Lehigh County Authority -- Tools to meet audience needs : American Electric Power -- Getting started with GIS