Intro -- Free Professional Content -- How to Write Successful Fundraising Appeals -- Copyright -- Contents -- Preface to the Third Edition -- About the Author -- Introduction: Why You Should Read This Book -- From Fundraising Letter to Fundraising Package -- Why You Can Learn from the Examples-Even Though Your Organization Is Different -- Part One: Motivating Your Audience -- 1: Why People Respond to Fundraising Appeals -- People Send Money Because You Ask Them to -- People Send Money Because They Have Money Available to Give Away -- People Send Money Because They're in the Habit of Sending Money -- People Send Money Because They Support Organizations Like Yours -- People Send Money Because Their Gifts Will Make a Difference -- People Send Money Because Gifts Will Accomplish Something Right Now -- People Send Money Because You Recognize Them for Their Gifts -- People Send Money Because You Give Them Something Tangible in Return -- People Send Money Because You Enable Them to "Do Something" about a Critical Problem, if Only to Protest or Take a Stand -- People Send Money Because You Give Them a Chance to Associate with a Famous or Worthy Person -- People Send Money Because You Allow Them to Get Back at the Corrupt or the Unjust -- People Send Money Because You Give Them the Opportunity to "Belong"-as a Member, Friend, or Supporter-and Thus You Help Them Fight Loneliness -- People Send Money Because You Enable Them to Offer Their Opinions -- People Send Money Because You Provide Them with Access to Inside Information -- People Send Money Because You Help Them Learn about a Complex and Interesting Problem or Issue -- People Send Money Because You Help Them Preserve Their Worldview by Validating Cherished Values and Beliefs
People Send Money Because You Allow Them to Gain Personal Connections with Other Individuals Who Are Passionately Involved in Some Meaningful Dimension of Life -- People Send Money Because You Give Them the Chance to Release Emotional Tension Caused by a Life-threatening Situation, a Critical Emergency, or an Ethical Dilemma -- People Send Money Because They Are Afraid -- People Send Money Because You Allow Them to Relieve Their Guilt about an Ethical, Political, or Personal Transgression, Whether Real or Imagined -- People Send Money Because You Give Them Tax Benefits -- People Send Money Because They Feel It's Their Duty -- People Send Money Because They Believe It's a Blessing to Do so -- People Send Money Because They Want to "Give Something Back -- People Send Money Because You Offer Them a Choice of Specific Programs or Projects -- 2: How a Fundraising Appeal Is Like a Personal Visit -- What Happens in a Personal Fundraising Visit? -- How People Decide Whether to Open Fundraising Letters -- How a Fundraising Letter Is Like a Face-to-Face Dialogue -- Answering Your Reader's Questions Before They're Even Asked -- The Four Waves of Rejection -- Wave One -- Wave Two -- Wave Three -- Wave Four -- The Solution -- A Closer Look at the First Twenty Seconds in Your Letter's Public Life -- 3: What Donors Really Think about Fundraising Letters -- How Ten People Reacted to My Pride and Joy -- Why Did We Set Up That Exasperating Focus Group, Anyway? -- What Those Ten People Taught Me (All Over Again) -- 4: Characteristics of an Effective Fundraising Appeal -- Fundraising Campaigns: One Size Won't Fit All -- 5: A Leisurely Tour through One Successful Appeal -- The San Francisco Conservatory of Music Appeal -- The Outer Envelope -- The Letter -- Lift Letter -- The Reply Device -- Reply Envelope -- What You Can-and Can't-Learn from This Example
A Shorter Journey through a Letter That Doesn't Work Well -- Part Two: Your Plan of Action -- 6: What to Do Before You Write Any Fundraising Appeal -- The Twenty Important Questions You Need to Ask Before You Begin Writing -- First, Think about Why You're Writing This Particular Appeal -- Now, Think about the People You're Writing To -- Now, Think about What You'll Ask People to Do -- Now, Think about the Circumstances in Which You're Writing This Appeal -- Think about the Person Who Will Sign the Appeal -- Consider What Benefits People Will Get If They Respond to Your Appeal -- Now, Why Do the Readers of Your Appeal Need to Respond Right Now? -- How to Write a Marketing Concept -- 7: Eight Steps toward Successful Fundraising Appeals -- Step 1: Develop the Marketing Concept -- Step 2: Determine the Contents of Package -- Step 3: Draft the Reply Device -- Step 4: Write the Outer-Envelope and E-mail Subject Lines -- Step 5: Write the Lead -- Step 6: Write the P.S. -- Step 7: Consider Subheads and Underlining -- Step 8: Write the Text (at Last!) -- 8: The Cardinal Rules of Fundraising Letters -- The Cardinal Rules -- Rule 1: Use "I" and "You" (But Mostly "You") -- Rule 2: Appeal on the Basis of Benefits, Not Needs -- Rule 3: Ask for Money, Not for "Support -- Rule 4: Write a Package, Not a Letter -- Rule 5: Write in Simple, Straightforward English -- Rule 6: Format Your Letter for Easy Reading -- Rule 7: Give Your Readers a Reason to Send Money NOW -- Rule 8: Write as Long a Letter as You Need to Make the Case for Your Offer -- Three More Things to Keep in Mind -- Rating Your Writing -- 9: You're Writing for Results-Not for a Pulitzer Prize -- Rudolf Flesch's Rules of Effective Writing -- How Writing for Results Is Different from Writing to Describe or Report -- When Does the Fun Start? -- Part Three: Customizing Your Appeal
10: Recruiting New Donors: Starting Intimate Conversations with Strangers -- How Donor Acquisition Letters Differ from Other Fundraising Appeals -- 11: Recruiting New Supporters: Beginning the Cultivation Process Online -- Driving Pledge Activity -- Using the Web and E-mail -- 12: Welcoming New Donors: Treating People Like Part of the Family -- Case Study: Global Fund for Women -- How New Donor Welcome Packages Are Different from Other Fundraising Appeals -- Six Reasons You Should Send an E-mail Welcome Series and Direct Mail Welcome Packages -- 13: Appealing for Special Gifts: Bringing Your Case Down to Earth -- How Special Appeals Are Different from Other Fundraising Appeals -- 14: Asking for Year-End Contributions: Making the Most of the Holiday Spirit -- How Year-End Appeals Are Different from Other Fundraising Appeals -- 15: Recruiting Monthly Sustainers: Offering Small Donors a Chance for Greater Impact -- How Sustainer Invitations Are Different from Other Fundraising Appeals -- 16: Soliciting High-Dollar Gifts: Framing the Case for Major Contributions -- How High-Dollar Appeals Are Different from Other Fundraising Letters -- 17: Going for Bigger Gifts: Persuading Donors to Make an Extra Commitment -- How Donor Upgrade Appeals Are Different from Other Fundraising Appeals -- Case Study: AIDS Project Los Angeles Upgrade Appeal -- 18: Seeking Annual Gifts: Building Long-Term Loyalty, One Year at a Time -- How Renewal Letters Are Different from Other Fundraising Appeals -- Case Study: Corporate Accountability International's Annual Membership Renewal Series -- 19: Thanking Your Donors: Friend-Raising before Fundraising -- How Thank-You Letters Are Different from Other Fundraising Letters -- Why You Need to Write Thank-Yous -- How Some of the Country's Top Fundraising Mailers Thank Their Donors -- Case Study: An Example of a Great Thank-You Letter
20: Promoting Legacy Gifts: Seeking the Ultimate Commitment -- How Legacy Promotion Letters Are Different from Other Fundraising Appeals -- Case Study: Project Bread Bequest Promotion -- Part Four: Reinforcing Your Appeal -- 21: Rounding Out Your Appeal with Online Media and More -- How a Multichannel Fundraising Program Is Like a Turkey Sandwich with All the Trimmings -- What You Can (and Can't) Expect from Online Fundraising -- Channel by Channel, the Nuts and Bolts of Multichannel Fundraising -- Direct Mail -- E-mail -- Your Website -- Outbound Telemarketing -- Social Media -- Online Advertising -- Mobile Messaging -- Whoa, My Head Is Starting to Hurt! -- 22: Writing Online Appeals -- Anatomy of an E-mail Appeal -- How Writing E-mails Is Different from Putting Words on Paper -- The Cardinal Rules of Writing E-mail Appeals -- Creating an Effective E-Newsletter -- Prepare Your Website for Multichannel Engagement -- Home Page -- Landing Page -- Driving Dialogue with Social Media -- The New Frontier of Mobile Marketing -- Text to Give -- Mobile Cultivation -- Even More Techniques to Involve Your Donors Online -- Which Comes First-the Chicken or the Egg? -- The Immediate Future of Online Appeals -- 23: The New Keys to Success in Fundraising Today -- Today's Route to Riches? -- Myth #1: "Online fundraising will make direct mail obsolete. -- Myth #2: "Younger people will all go online to give. -- Myth #3: "Social networking is the key to success in fundraising. -- Where's the Yellow Brick Road? -- Principle #1: Choice -- Principle #2: Information -- Principle #3: Engagement -- Principle #4: Commitment -- The Four Dimensions of Donor Choice -- The Four Varieties of Information -- The Four Routes to Donor Engagement -- The Four Levels of Donor Commitment -- Part Five: The Appeal Writer's Toolbox -- A: Sample Multichannel Campaign Calendar