Website Search
Find information on spaces, staff, and services.
Catalog Search
Books
Communication Skills Virtual Training
- Author / Creator
- Available as
- Online
Details
- Creator
- Maureen Orey
- Format
- Books
- Language
- English
- Publication
-
- Alexandria, VA : ATD Press, [2021]
- ©2021
- Physical Details
-
- 1 online resource (182 pages)
- ISBNs
- 9781952157721, 1952157722, 1952157714
- Includes bibliographical references.
- Intro -- Half-Title Page -- Title Page -- Copyright -- Contents -- The ATD Workshop Series -- Preface -- Introduction: How to Use This Book -- Why Do Communication Skills Matter? -- What Do I Need to Know About Training? -- What Considerations Need to Be Addressed in a Virtual Delivery Model? -- How Much Time Will Preparation Take? -- What Are the Important Features of the Book? -- How Are the Agendas Laid Out? -- How Do I Use This Book? -- Key Points -- What to Do Next -- Additional Resources -- Section I: The Workshops -- 1: Two-Day Communication Skills Workshop -- Two-Day Workshop Objectives -- Two-Day Workshop Overview -- Day 1 Overview -- Day 2 Overview -- Considerations for the Virtual Environment -- Preparation -- Two-Day Workshop Agenda: Day 1 -- What to Do Between Workshop Days -- Two-Day Workshop Agenda: Day 2 -- What to Do Next -- Reference -- 2: One-Day Communication Skills Workshop -- One-Day Workshop Objectives -- One-Day Workshop Overview -- Considerations for the Virtual Environment -- Preparation -- One-Day Workshop Agenda -- What to Do Next -- Reference -- 3: Half-Day Communication Skills Workshop -- Half-Day Workshop Objectives -- Half-Day Workshop Overview -- Considerations for the Virtual Environment -- Preparation -- Half-Day Workshop Agenda -- What to Do Next -- 4: Ustomizing The Communication Skills Workshop -- Customizing the Content and Activities -- Customizing the Workshop Format -- Communication Skills Workshop Series -- Small Bites-Lunch & -- Learn Seminars -- Theme-Based Workshops -- The Bare Minimum -- What to Do Next -- Section II: Essentials of Effective Communication Skills Training -- 5: Identifying Needs for Communication Skills Training -- Why Needs Analysis? -- Strategic Needs Analysis -- Structured Interviews -- Focus Groups -- Surveys -- Individual Learning Needs Analysis -- The Bare Minimum
- Key Points -- What to Do Next -- Additional Resources -- 6: Understanding The Foundations of Training Design -- Basic Adult Learning Theory -- Designing for Accessibility -- Theory Into Practice -- Establishing a Framework -- Identifying Behaviors -- Practicing -- Providing Feedback -- Making It Relevant -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 7: Delivering Your Communication Skills Workshop: Be A Great Facilitator -- The Learning Environment -- Program Preparation Checklist -- Participant Materials -- Handouts -- Presentation Slides -- Workbooks and Journals -- Videos -- A Strong Start: Introduction, Icebreakers, and Openers -- Feedback -- Role Plays -- Participant Presentations -- Journaling -- Questioning Skills -- Training Platform and Participant Management -- A Word About Dealing with Difficult Participants -- An Unforgettable End -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 8: Evaluating Workshop Results -- Levels of Measurement -- Level 1. Measuring Participant Reactions -- Level 2. Measuring the Extent to Which Participants Have Learned -- Level 3. Measuring the Results of Training Back on the Job -- Level 4. Measuring the Organizational Impact of Training -- Return on Investment -- Reporting Results -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- Section III-Post-Workshop Learning -- 9: The Follow-Up Coach -- Increasing Training Results Through Follow-Up: What to Do After the Workshop -- Follow-Up Virtual Peer Interactions -- Follow-Up Action Planning -- Follow-Up Coaching Sessions -- Follow-Up Workshops -- Creating an Open Culture for Effective Communication -- Key Points -- What to Do Next -- Additional Resources -- Section IV-Workshop Supporting Documents and Online Support -- 10: Learning Activities
- Learning Activities Included in Communication Skills Virtual Training -- 11: Assessments -- To Pre-Work or Not to Pre-Work … -- Assessments Included in Communication Skills Virtual Training -- 12: Handouts -- Handouts Included in Communication Skills Virtual Training -- 13: Online Tools and Downloads -- Access to Free Supporting Materials -- Customizable Materials -- Working With the Files -- PDF Documents -- PowerPoint Slides -- Distributing Materials to Participants -- Acknowledgments -- About the Author -- About ATD -- Back Cover