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This unique book shows how, using the formal process of ""dialogue,"" businesses can create an environment where people feel free to tell the truth, no matter who disturbing. In a lively discussion...
This unique book shows how, using the formal process of ""dialogue,"" businesses can create an environment where people feel free to tell the truth, no matter who disturbing. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by reducing fear, prompting self-examination, and opening minds * build trust where suspicion and cynicism held sway * inspire individuals to think and learn as a group * help groups talk through tough issues and move to collaborative action.