Credibility Through Honesty

Available as

Online

Summary

This discussion starter presents two scenarios with the same customer service representative - one in which he lies rather than take responsibility for his mistake and one in which he acknowledges ...

This discussion starter presents two scenarios with the same customer service representative - one in which he lies rather than take responsibility for his mistake and one in which he acknowledges his mistake, apologizes, and takes responsibility. It shows the different results the two approaches achieve.

Show More