Part I: Priorities. Set a Course for Change -- Create the Core Team -- Set Expectations and Decide Where to Start -- Part II: Politics. Become a Communicator -- Craft Messaging That Motivates -- Overcoming Resistance -- Part III: People. Reading Minds and Other Methods for Assessing Progress -- Alignment and Group Dynamics -- Master the Humble Art of Building Trust -- Part IV: Perseverance. Put Out Every Fire -- Institutionalize and Leverage Change -- Developing Talent as a Sponsor