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Jan Durrans, SVP of BOFI Federal Bank, provides managers with a strategy to help develop staff. Topics include the importance of clear & specific goals for everyone, identifying key elements of the...
Jan Durrans, SVP of BOFI Federal Bank, provides managers with a strategy to help develop staff. Topics include the importance of clear & specific goals for everyone, identifying key elements of the role, qualitative & quantitative goals, rating & tier goals, discussion and agreement to goals, documenting goals & measures, regular review meetings, developing trust and challenging goals, how to handle underachievers, and manager responsibility for team success.