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Essential Counseling Skills
- Available as
- Online
- Summary
-
Whether you are in customer service, work on a team, or manage people, counseling skills are increasingly recognized as vital for interpersonal effectiveness. This video teaches the three main skil...
Whether you are in customer service, work on a team, or manage people, counseling skills are increasingly recognized as vital for interpersonal effectiveness. This video teaches the three main skills of counseling you can apply in situations such as dealing with an upset client, personality clashes within a team, or career counseling an individual. Viewable/printable educational materials are available online.
Details
- Creator
- Video Education Australasia
- Format
- Videos, Slides, Films
- Language
- English
- Contributors
- Publication
-
- New York, N.Y. : Films Media Group, [2012], c2001
- Physical Details
-
- 1 streaming video file (15 min.) : sd., col. + instructional materials (online)
- digital
- data file
- OCLC
- ocn863064611
- Access requires authentication through Films on Demand.
- Encoded with permission for digital streaming by Films Media Group on November 11, 2012.
- Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
- Mode of access: Internet.
- System requirements: FOD playback platform.
- Closed-captioned.
- Importance of Counseling Skills (1:41) -- Counseling Skills (0:57) -- Core Counseling Behaviors (1:57) -- Road Map (2:58) -- Style Mix (2:59) -- Difficult Questions (1:07) -- Hard Cases (1:21) -- Credits: Understanding Body Language (0:18)