People Skills : Being Assertive

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Summary

This video will help you learn the difference between aggressive, non-assertive and assertive behavior; discover effective ways to handle angry customers, an unreasonable boss, and pushy salespeopl...

This video will help you learn the difference between aggressive, non-assertive and assertive behavior; discover effective ways to handle angry customers, an unreasonable boss, and pushy salespeople; and minimize stress, get results, and feel good about yourself. It also teaches viewers how to communicate effectively and openly in a range of situations and environments and learn the essence of being assertive by standing up for your rights. In this program, viewers learn the five different assertiveness techniques, including basic assertion, empathic assertion, fogging, working compromise, and broken record.

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