Working with difficult people

Author / Creator

Lundin, William, 1923- author

Available as

Physical

Summary

William Lundin, Kathleen Lundin, and Michael S. Dobson present nine examples of difficult people and outline a system for resolving differences, opening the lines of communication, and avoiding off...

William Lundin, Kathleen Lundin, and Michael S. Dobson present nine examples of difficult people and outline a system for resolving differences, opening the lines of communication, and avoiding office headaches. Listeners will discover how to react to different kinds of difficult people; understand why people react the way they do; and enact healthier responses to those who make life miserable.

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