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Repositioning reference : new methods and new services for a new age
- Author / Creator
- Available as
- Physical
Details
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- Creator
- Laura Saunders, Lillian Rozaklis, and Eileen G. Abels
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- Lanham, Maryland : Rowman & Littlefield, [2015]
- ©2015
- Physical Details
-
- xi, 157 pages ; 23 cm
- ISBNs
- 9780810893221, 0810893223, 9780810892118, 0810892111, 9780810892125
- OCLC
- ocn887858684
- Includes bibliographical references and index.
- The evolution of reference services -- Competitive pressures facing reference services -- Implications of change : competencies and philosophies -- Thinking outside the box : entrepreneurship in reference service provision -- Leveraging environmental scanning for repositioning -- Leading and managing change for organizational renewal