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Thinking on your feet tools to communicate clearly and convincingly
- Author / Creator
- Available as
- Online
Details
- Creator
- Marlene Caroselli
- Format
- Books
- Language
- English
- Publication
-
- Menlo Park, Calif. : Crisp, c1992
- Series
- Physical Details
-
- 1 online resource (94 p.)
- ISBNs
- 9781417521784, 1417521783, 1560521171
- OCLC
- ocn922967031
- Description based upon print version of record.
- English
- ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Being Interviewed""; ""BEING INTERVIEWED""; ""The Cost of Poor Interviews""; ""Non-Typical Interview Questions""; ""Typical Questions/Non-Typical Answers""; ""RECOMMENDATIONS""; ""MEDIA INTERVIEWS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION II Communicating with Colleagues and Customers""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""THE COMMUNICATION PROCESS""; ""COMMUNICATING WITH COLLEAGUES""; ""RECOMMENDATIONS""; ""CUSTOMER SERVICE""
- ""The Results of Poor Customer Treatment""""A Customer Service Scenario""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION III Speaking Before An Audience""; ""SPEAKING BEFORE AN AUDIENCE""; ""SPEECHES""; ""MEETINGS""; ""SOCIAL OCCASIONS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION IV Handling Difficult Questions""; ""HANDLING DIFFICULT QUESTIONS""; ""TYPES OF DIFFICULT QUESTIONS""; ""1. THE “WHAT IF�� QUESTION""; ""2. THE “TELL-US-WHAT-THE-BOSS-WILL-DO� QUESTION""; ""3. THE “MACHINE-GUN� QUESTION""; ""RECOMMENDATIONS""
- ""EXERCISES""""1""; ""2""; ""3""; ""4""; ""SECTION V Developing Confidence""; ""DEVELOPING CONFIDENCE""; ""SELF-EMPOWERMENT ANALYSIS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION VI Summary""; ""SUMMARY""; ""INTERVIEWS""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""SPEAKING BEFORE AN AUDIENCE""; ""HANDLING DIFFICULT QUESTIONS""; ""DEVELOPING CONFIDENCE""