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78 important questions every leader should ask and answer
- Author / Creator
- Available as
- Online
- Summary
-
Q: What's the one skill that every great leader needs to have? A: The ability to ask and answer the right questions
Details
- Creator
- Chris Clarke-Epstein
- Format
- Books
- Language
- English
- Publication
-
- 1st ed
- New York, N.Y. : AMACOM, c2002
- Physical Details
-
- 1 online resource (237 p.)
- ISBNs
- 9780814426760, 081442676X, 0814471625
- OCLC
- ocn475936105, ocm52043295
- Description based upon print version of record.
- Includes bibliographical references (p. 212-214) and index.
- English
- Preliminaries; contents; preface; acknowledgments; 1 QUESTIONS LEADERS NEED TO ASK THEMSELVES; 2 QUESTIONS LEADERS NEED TO ASK CUSTOMERS; 3 QUESTIONS LEADERS NEED TO ASK EMPLOYEES ABOUT THE BUSINESS; 4 DEEPER QUESTIONS LEADERS NEED TO ASK EMPLOYEES; 5 QUESTIONS TO ASK IN SPECIAL SITUATIONS; 6 QUESTIONS LEADERS NEED TO ANSWER; 7 ANSWERS FOR SPECIAL SITUATIONS; 8 DELIVERING TOUGH ANSWERS; CONCLUSION: SOME FINAL QUESTIONS; APPENDIX: GOOD QUESTIONS FROM OTHER LEADERS; SUGGESTED READING LIST; INDEX