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Oracle Siebel CRM 8 Installation and Management : Install, Configure, and Manage a Robust Customer Relationship Management System Using Siebel CRM
- Author / Creator
- Available as
- Online
Details
- Format
- Books
- Language
- English
- Publication
-
- 1st ed
- Birmingham : Packt Publishing, Limited, 2010
- ©2010
- Physical Details
-
- 1 online resource (697 pages)
- ISBNs
- 9786612730443, 1849680566, 1282730444, 1849680574, 9781849680578, 9781849680561
- OCLC
- ocn797915535
- Intro -- Oracle Siebel CRM 8 Installation and Management -- Table of Contents -- Oracle Siebel CRM 8 Installation and Management -- Credits -- About the Author -- About the Reviewers -- Preface -- What this book covers -- What you need for this book -- Who this book is for -- Conventions -- Reader feedback -- Customer support -- Errata -- Piracy -- Questions -- 1. Introducing the Siebel Web Architecture -- The Siebel web architecture -- The Siebel database -- The Siebel File System -- The Siebel Enterprise Server -- The Siebel Gateway Name Server -- The Siebel Server -- The Application Object Manager (AOM) -- Configuration parameters -- Data Manager (DM) -- Siebel Repository File (SRF) -- Siebel Web Engine (SWE) -- Siebel Web Templates (SWT) -- The web server -- The Siebel Web Server Extension -- The browser and the Siebel user interface -- Summary -- 2. Planning and Preparing the Installation -- Planning the Siebel CRM installation -- Sample planning document -- More planning information -- Understanding hardware and software prerequisites -- Sizing the Siebel deployment -- Preparing the Siebel database -- Creating the service owner account -- Creating the Siebel File System root folder -- Downloading the Siebel installation archives -- Using a download management tool -- Running the Siebel Image Creator -- Obtaining the license key -- Summary -- 3. Installing Siebel CRM Server Software on Microsoft Windows -- About the Siebel server installer -- Installation using GUI mode -- Installation using console mode -- Installing the Siebel Gateway Name Server -- Installing the Siebel Server -- Verifying successful Siebel Server installation -- Installing the Siebel Database Server Utilities -- About the Sample Database support module -- Verifying the successful installation of the Siebel Database Server Utilities
- Installing support files for the Siebel EAI Connectors -- Installing the Siebel Web Server Extension -- Checking the system configuration with the Siebel Environment Verification Tool (EVT) -- Applying patches for Siebel server software -- Summary -- 4. Configuring Siebel Server Software on Microsoft Windows -- About the Siebel Software Configuration Wizard -- Configuring the Siebel Gateway Name Server -- Verifying the successful Siebel Gateway Name Server configuration -- Configuring the Siebel Enterprise -- About the Siebel Enterprise name -- About additional tasks for configuring the Enterprise -- Verifying the successful Enterprise configuration -- Configuring the Siebel Web Server Extension logical profile -- About SWSE parameters -- Verifying the successful SWSE logical profile creation -- Installing the Siebel Database schema and seed data -- Preparing and executing the grantusr.sql file -- Enter the correct tablespace names -- Modify default passwords if needed -- Add additional user accounts -- Executing the grantusr.sql Script -- About the Siebel Upgrade Wizard and the Log Parser -- Steps of the Install Siebel Database task -- Verifying the successful Siebel database installation -- Using the Siebel Log Parser -- Verifying tables and data -- Restarting the Siebel Upgrade Wizard in the case of errors -- Configuring the Siebel Server -- Verifying the successful Siebel Server configuration -- Configuring the Siebel Web Server Extension -- Verifying the successful Siebel Enterprise server installation -- Starting the Windows services -- Logging on as the Siebel Administrator for the first time -- Finalizing the Siebel Server installation -- Setting the System Service owner account -- Copying the Siebel File System Seed files -- Creating administrative Siebel user accounts -- Applying additional license keys -- Synchronizing server components
- Installing and configuring Siebel server software in unattended mode -- Creating an .ini file for unattended Siebel server installation -- Creating a response file for the Siebel Configuration Wizard -- Modifying the .ini file to launch the configuration automatically -- Executing the installer in unattended mode -- Summary -- 5. Installing and Configuring Siebel CRM Server Software on Linux -- Installing the Siebel Gateway Name Server -- Installing the Siebel Server -- Verifying the Siebel Server installation -- Installing the Siebel Database Server Utilities -- Installing the Siebel Web Server Extension -- Using the Siebel Software Configuration Wizard on Linux or UNIX -- Preparing to run the Software Configuration Wizard -- Configuring the Siebel Gateway Name Server -- Verifying the Siebel Gateway Name Server Installation on Linux or UNIX -- Configuring the Siebel Enterprise -- Verifying the successful Enterprise configuration -- Verifying the ODBC data source -- Configuring the Siebel Web Server Extension logical profile -- Verifying the successful SWSE logical profile creation -- Installing the Siebel Database Schema and Seed Data -- Preparing the environment for database configuration -- Creating the dbenv.sh script -- Modifying the dbenv.sh script -- Executing the dbenv.sh script -- Verifying ODBC settings using odbcsql -- Starting the Siebel Configuration Wizard -- Starting the Siebel Upgrade Wizard -- Verifying the successful Siebel Database installation -- Restarting the Siebel Gateway Name Server -- Stopping the Gateway Name server -- Modifying the siebenv.sh file -- Executing the siebenv.sh file -- Starting and verifying the Gateway Name Server -- Configuring the Siebel Server -- Verifying successful Siebel Server Configuration -- Configuring the Siebel Web Server Extension -- Preparing the web server
- Configuring the Siebel Web Server Extension -- Verifying the successful SWSE configuration -- Verifying the successful Siebel Enterprise Server installation -- Starting the services -- Starting the Siebel Gateway Name Server on Linux or UNIX -- Starting the Siebel Server -- Starting the web server -- Logging on as SADMIN for the first time -- Final Steps -- Configuring services for automatic start on Linux -- Editing the siebel_server file -- Copying the siebel_server file to the init.d folder -- Setting permissions for the siebel_server file -- Creating a non-root user file -- Creating soft links -- Summary -- 6. Installing Siebel Client Software -- About the Developer and Mobile Web Client -- User groups and Siebel Client Software -- Prerequisite software and configuration settings for Siebel Web Clients -- About database client software for Developer Web Clients -- Installing with administrative user rights -- Internet Explorer security settings -- Java Runtime Environment (JRE) -- Additional software recommendations -- Installing the Siebel Developer Web Client -- Verifying the Siebel Developer Web Client installation -- About the Siebel Client configuration file -- About configuring data sources for the Siebel client -- Configuring the Local data source for the Mobile Web Client -- Configuring the Server data sources for the Siebel Developer Web Client -- Setting up additional data sources -- Creating Siebel application shortcuts -- Installing the Siebel sample database -- Verifying successful installation of the Siebel Sample Database -- Installing Siebel Tools -- Verifying successful Siebel Tools installation -- Configuring Siebel Tools for the Siebel Sample Database -- Creating shortcuts for Siebel Tools -- Applying patches to Siebel client software -- Summary -- 7. Installing Ancillary Siebel Server Software
- Installing and configuring the Visual Mining NetCharts server -- Downloading the Visual Mining NetCharts Server installer -- Planning and preparing the NetCharts Server installation -- Installing the Visual Mining NetCharts server on Windows -- Verifying successful installation of the NetCharts Server -- Configuring connectivity from Siebel CRM to the NetCharts Server -- Creating a project folder and file for Siebel -- Setting Siebel Enterprise parameters -- Verifying successful setup of Siebel Charts -- Installing Oracle BI Publisher -- Downloading Oracle BI Publisher Enterprise Server -- Prerequisites for Oracle BI Publisher Enterprise Server -- Installing Oracle BI Publisher Enterprise Server -- Verifying successful installation of BI Publisher -- Setting up Siebel CRM for BI Publisher reports -- Siebel CRM version differences -- Importing Fix Pack SIF files -- Creating a new outbound web service for BI Publisher 10.1.3.4.1 -- Importing the Siebel inbound web services -- Creating XMLP responsibilities -- Configuring the Siebel outbound web service for Siebel 8.2 or higher -- Copying Siebel java libraries to the BI Publisher server -- Enabling external file references for BI Publisher -- Enabling Siebel Server components -- Setting parameters for the XMLP Java subsystem -- Setting the BI Publisher Security Model -- Uploading preconfigured reports -- Verifying BI Publisher integration for Siebel CRM -- Assigning BI Publisher roles to the SiebelCRMReports folder -- Copying fonts for BI Publisher reports (optional) -- Configuring the BI Publisher Scheduler (optional) -- Creating the BI Publisher scheduler tables -- Creating List of Values data to support report scheduling -- Creating a symbolic URL definition for viewing scheduled reports in Siebel CRM -- Configuring the BI Publisher host name for viewing scheduled reports in Siebel CRM
- Creating the dataservice.wsdl file from the Siebel inbound web service