Executive summary -- Ch. 1. Introduction -- Ch. 2. Employee demographics -- Ch. 3. Life off the job -- Ch. 4. Personal well-being -- Ch. 5. Job characteristics -- Ch. 6. Workplace characteristics -- Ch. 7. Employee outcomes on the job -- Ch. 8. What can employers do to improve satisfaction, commitment, performance and retention? -- Ch. 9. Current and emerging issues -- Technical appendix