Application of 5S and lean principles to a residents hall front desk at University of Wisconsin - Stout

Author / Creator

Fults, Justin E., author

Summary

The objective of this research project was to improve inventory control, the accessibility of check-out equipment, and ensure that desk attendants are returning the equipment back to its original l...

The objective of this research project was to improve inventory control, the accessibility of check-out equipment, and ensure that desk attendants are returning the equipment back to its original location. To achieve the goal, the current method of equipment storage needs to be reworked. The project applied lean manufacturing and 5S principles to improve organization, workplace cleanliness, waste elimination, increase desk performance and efficiency. A comparison of the current state and future state desk layouts lead to the reorganization of equipment locations, standardized equipment labels, and the implementation of visual management systems. The project conclusion resulted in the desk operation having a better organizational method, cost saving to the University Housing Department, and increased customer satisfaction.

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