Jann E. Freed, Marie R. Klugman, and Jonathan D. Fife ; prepared by ERIC Clearinghouse on Higher Education, the George Washington University in cooperation with ASHE, Association for the Study of Higher Education
Includes bibliographical references (pages 147-162) and index.
Introduction -- History of the quality movement -- What is quality? -- Evolution of quality in higher education -- Creating a quality culture -- Shifting paradigm -- Vision, mission, and outcomes driven -- Systems dependent -- Systematic individual development -- Decisions based on fact -- Delegation of decision making -- Collaboration -- Planning for change -- Creative and supportive leadership -- Implications of implementing the quality principles