1. Hearing Problems -- The day that didn't change everything -- Listening in the Levant -- Knowledge wars -- Lord Balfour, then and now -- 2. Beyond Super Myths : Who are the Arabs and What Do They Want? -- Super myth one : they're all the same -- Super myth two : there is no Arab world -- Super myth three : the angry Arab -- Super myth four : the lens of Islam -- Super myth five: immutability, or the frozen camel -- 3. Why it Matters : Blunders, Failures, and Fallout -- Iraq : history cuts like a knife -- Lebanon : hearing half the story -- Saudi Arabia : their reform, not ours -- Palestine : a wound in the heart -- Arab Americans : bridging the divide -- 4. Getting it Right -- What government can do -- What we can do