The interviewing process -- Fundamentals of interviewing -- Information-gathering interviews -- Information-giving interviews -- Employment interviews -- Appraisal interviewing -- Exit interviews -- Problem-solving interviews -- Persuasive interviews -- Oral communication in the workplace -- The interview / Edward Price Bell -- Interviewing for information / Leslie Levine -- An investigation of the interviewing practices of technical writers in their world of work / Earl E. McDowell, Bridget Mrolza and Emmy Reppe -- Perceptions of the ideal cover letter and ideal resume / Earl E. McDowell -- Exit interviews : don't just say goodbye to your technical communication students / Earl E. McDowell